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Field Period Provides Look at the Other Side of Corning Glass

Photo provided by the Corning Museum of Glass.

For Keuka College junior Loghan Guiles, deciding to complete her Field Period internship at the Corning Museum of Glass (CMOG) was a no-brainer.

The museum is close to her home in Lindley and Guiles recalls taking many field trips to the museum as a Corning-Painted Post Area School District student. So, she was familiar with its exhibits, shows, and glass making opportunities prior to the start of her Field Period in early January.

“I have always seen that side of the museum—the visitor side—and thought that it would be interesting to see a different side,” said the management major. “I wanted to see what it takes to run the museum, and what makes it the enjoyable place we all love to visit.”

The Corning Museum of Glass tells the story of a single material by displaying more than 3,500 years of history from the glass portrait of an ancient Egyptian pharaoh to contemporary glass sculpture.

Guiles worked in the guest services department and was assigned to the welcome center and admissions and information desks. She also interacted with guests and handed out raffle tickets at the hot glass shows.

“My Keuka classes—especially Introduction to Business—taught me a lot that helped throughout my Field Period,” said Guiles, who attended a meeting about the budget and the museum’s plans for the upcoming year. “The class stressed the importance of keeping customers happy and satisfied, and taught me that businesses need to go out of their way to make that happen.”

Guiles chose Keuka because “I loved the small school atmosphere and class size, and getting to be hands-on in my learning, which I would not have gotten at a larger school.”

She also embraced the idea of Field Period because “while we are still in school, we have the opportunity to dive into the career field we are interested in, and experience what our future will really be like. Field Period acts like a ‘trial run’ and allows us the opportunity to either love the career we have chosen, or realize that maybe it is not for us before [we graduate].”

Photo provided by the Corning Museum of Glass.

Part of Guiles’ ‘trial run’ included creating a new employee training folder for the guest services department

She credits skills gained in her English classes for helping her create the folder and when she helped edit some of the standard operating procedures used by the museum to train staff. She also provided notes on what could be done to improve signage throughout the museum to make it more visitor-friendly.

From working at CMOG, Guiles has learned “a lot about setting goals and working hard to achieve them.

“When I was assigned the new employee training folder, I had to decide exactly which direction I wanted to go to make it happen,” she explained. “I also learned about time management, which will help me in my courses.”

Guiles heartily recommends other students consider CMOG as a Field Period site.

“The museum is well-known all around the world and has much to offer,” she said. “Visitors come from all over the world, so you get to interact with people from China, India, Australia, and many other places. This Field Period was a valuable experience.”

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