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Social Work Students Serve With Salvation Army

Mary Palmieri interviews an applicant.

As a special service to the community, Keuka social work majors assisted the Salvation Army of Rochester during the annual Christmas Assistance Registration, where needy families and individuals sign up for food and toys for Christmas.

Fifteen students, in addition to members of the social work faculty, traveled to Rochester to help the Salvation Army conduct intakes for nearly 300 people who applied for assistance this year. The students conducted interviews, asking a series of questions about income and household expenses, then entered an applicant’s information into a computerized database so he or she could be scheduled for an appointment later in the season when gifts and food are distributed.

Christopher Nash conducts an intake.

The yearly day of service was coordinated by Vikki O’ Connor, assistant professor of social work in the Accelerated Studies for Adults Program (ASAP). Other supporting faculty included Ruthanne Hackman, Julie Burns, Jason McKinney, and Betty Morris-Mitchell.

The annual project has been part of Keuka’s social work program for more than 20 years, and enables the Salvation Army to continue its mission to serve the community. Effectively, Keuka provides additional personnel to the Salvation Army at a time when Red Kettle drives and other efforts under way for the busy holiday season can put a strain on Salvation Army staff.

(All photos courtesy Ruthanne Hackman. For more photos from the day of service, see images below.)

Christopher Nash

Picture 1 of 5

Chris transfers intake information into the computers at the Salvation Army.

“Signs” of Success

A student of Cerney's practices signing from the front of the room during a traditional Keuka course. (Photo by Stephanie Lockhart '16)

Sure, Assistant Professor of American Sign Language- English Interpreting (ASL-EI) Brian Cerney puts “ghost interpreters” to work in traditional courses.

But there’s nothing to be afraid of.

Cerney’s”ghost interpreters” are his ASL students, who attend a traditional class and take turns signing for one another. The practice is one of many employed by Cerney, who directs numerous elements in the discipline. Cerney works with fellow Keuka faculty to give ASL students real-life opportunities to “ghost interpret” traditional classes, such as those in psychology, English or other unrelated fields. With permission of the teaching instructor,  a trio of ASL-EI students, for example, will rotate signing through the course lecture of a willing professor, switching every 15-18 minutes. The seated ASL students will check the interpreter’s message for accuracy.

Because no deaf student is dependent upon the interpretation, “ghost interpreting” becomes  practice without risk, Cerney said. Added benefits for instructors and non-ASL students are that they can become comfortable with interpreters in the classroom.

“Dr. Cerney provides valuable first-hand opportunities that profoundly enrich students’ understanding of their chosen field– the epitome of experiential learning,” said Dr. Anne Weed, vice president for academic affairs.

Cerney initially hoped for five non-ASL faculty members to make a course and classroom available for ASL students to ghost interpret but received 20 volunteers, representing courses in organic chemistry, anatomy, English literature, and occupational therapy, among others. Students have also signed at special events and church services.

Professor of Psychology Drew Arnold lectures to students while an ASL-EI student interprets in sign at the front of the classroom.

Ruthanne Hackman, assistant professor of social work, has welcomed student ghost interpreters to her Social Work Ethics and Diversity course. She said her own social work students get to experience what it might be like to attend a conference workshop with an ASL interpreter.

“In addition, in learning about diverse populations, we discuss reasonable accommodations for people with disabilities and ethical issues regarding working with interpreters for people with language isolation or English as a second language.  Students can directly pull from their experiences with the ASL student interpreters, then expand the conversation to compare and contrast to populations with other disabilities, culture, or language needs,” Hackman said. “I look forward to having [ghost interpreters] in my class this coming semester.”

Dr. Brian Cerney, assistant professor of ASL-EI for Keuka (Photo by Stephanie Lockhart '16)

According to Cerney, an ASL student is not allowed to practice interpreting in one of the courses he or she is registered for credit. Senior ASL students complete 36 hours of ghost interpreting, as well as 15 hours of “shadow” interpreting, when students follow the two primary campus interpreters who voice lectures for deaf instructors Sharon Staehle and Dorothy Wilkins or sign voiced meetings as interpretation for either instructor.

“It’s a restricted set of opportunities which is why it’s a smaller number of hours,” Cerney explained. As students observe the work of the professional interpreters, if and when it makes sense, they may be pulled into translation with the professional, he said.

According to Dr. Doug Richards, chair of Keuka’s humanities and fine arts division, the ghost interpreting provides ASL-EI students “invaluable practical experience in ‘live/real world’ signing, and as a side benefit exposes a wide range of Keuka students to ASL signing – a win-win.”

Cerney concluded: “The Keuka philosophy of learning by doing is alive and well in the interpreting program.”

Social Work Students are Hands-on at Salvation Army

Stephanie Craig, chair and associate professor of social work.

For more than 20 years, students pursuing social work degrees at Keuka College have participated in a day of service at the Salvation Army in Rochester.

The annual event held every Friday before Thanksgiving, provides students a hands-on learning opportunity and the chance to make a difference in the community, said Stephanie Craig, chair and associate professor of social work.

“Our students provide the personnel for the Salvation Army to maintain its mission to the community at holiday time,” said Craig. “We help with the Christmas Assistance Registration, where needy families and individuals sign up for food and toys for Christmas.”

According to Craig, the students interviewed hundreds of individuals who applied for assistance.

“Students asked personal questions about income and expenses in households,” said Craig. “The information is then put into a computerized database and an appointment is printed out for the individual or family. Some students also filled Christmas stockings with age-appropriate toys to be given out during distribution days later in December.”

For Samantha Luce, a senior social work major from Batavia, working at the Salvation Army “helped me know how to interact with clients and meet different people. It made me familiar with some of the paperwork and computer work I could be doing, and it allowed me to work and learn on my own.”

For example, Luce said she “learned how to better approach certain situations and individuals, which helped me put textbook material into real-life practice.”

Allyson Strauf (photo by Ruthanne Hackman, assistant professor of social work).

Freshman social work majors Allyson Strauf, a resident of Homer, and Dundee resident Haley Brown completed intakes.

“The Salvation Army was a place where I was able to interact with people and talk to them positively, and people responded positively back to me,” said Strauf. “I learned more social skills and what it really is like to work with people on a personal level.”

Brown agrees, and credits her Keuka classes for preparing her for this experience, and a career in social work.

“My classes helped me a lot with what to expect,” said Brown. “What I learned in my classes prepared me for the type of people I could meet and how to act around them.”

Crystal Billings, a sophomore social work major from Groton, was responsible for giving tickets to the clients for food and toy distribution.

“With that, I explained what they would need to bring,” she said. “I also helped fix any holds that were placed due to someone not having the proper paperwork or identification.”

Billings said volunteering at the Salvation Army helped her work with people who are in many different situations. She also credits her classes with “understanding that everyone coming through the door is there to get help. The fact that they were asking was a big deal, because it may have taken a lot to do that.”

Colleen Booth, a junior social work major from Rochester, enjoyed her time volunteering at the Salvation Army.

Colleen Booth (photo by Ruthanne Hackman, assistant professor of social work).

“I had the experience of meeting individuals, putting their information into the system, and updating their information if they are already in the system for this wonderful benefit,” said Booth.

Added Booth: “I chose social work because I truly love helping people and giving them hope that things will get better. I believe volunteering is just a small part of giving back to the community. My classes have given me the confidence and knowledge to help people in my community, and to become more professional at my job.”